This guide is general planning information for property owners, tenants and managers. The exact scope should always be discussed for the specific property and requirement.
Describe the symptom, not a diagnosis
State whether you can see dripping, standing water, reduced flow, an odour, a loose fixture or a problem at a specific tap, basin, toilet, kitchen sink or drain. Avoid assuming where the fault is located.
Protect the area if water is present
If safe to do so, stop using the affected fixture and keep belongings away from visible water. For a serious or active water issue, seek prompt professional assistance rather than waiting to collect a full list.
Share access and fixture information
Mention whether the fixture is in a kitchen, washroom, utility area or commercial space. Photos of the fixture and surrounding area can make the initial conversation more efficient.
Information to have ready
- Exact fixture or room identified
- Visible leak, drain or fitting symptom described
- Photo or video attached when safe
- Whether the issue is ongoing or intermittent
- Property access detail included in the enquiry
Choose the right next step
If the work is connected to plumbing works, share the list with photos and the property location. This makes it easier to have a focused conversation about the work you need.